01Who we are
Plive Technologies Pvt. Ltd. ("Plive", "we", "us") is a technology company based in Pune, India. We make SUMA School ERP and Astva9, and provide technology consulting and product development services. We operate the website plivetech.com (the "Website").
For the personal information described in this policy, Plive is the "Data Fiduciary" under India's Digital Personal Data Protection Act, 2023.
02Scope of this policy
This policy applies to personal information we collect through:
- the Website, including its contact and demo-request forms;
- enquiry and lead forms we run on LinkedIn, Facebook and Instagram (for example "Connect with the SUMA team");
- emails, phone calls and WhatsApp messages you send us about our products and services.
03Information we collect
| Type | Examples |
|---|---|
| Contact details | Full name, email address, phone number |
| Work details | School or organisation name, job role (for example Director, Principal, Administrator), city |
| Your messages | Anything you write in a form, email or chat, such as your requirements or questions |
| Lead form data | When you submit a lead form on LinkedIn, Facebook or Instagram, the platform sends us the details you entered or confirmed in that form |
| Website usage data | Pages visited, time on page, device and browser type, approximate location, and referring website, collected through cookies and analytics tools |
We do not ask for sensitive information such as financial account details, government ID numbers or health information through our website or lead forms. Please do not send it to us.
04How we use your information
- To respond to your enquiry and contact you about SUMA School ERP, including demos, pricing, proposals and onboarding.
- To send you information you have asked for, and occasional relevant updates about our products. You can opt out at any time.
- To understand which channels and campaigns bring enquiries, and to improve our website, products and advertising.
- To keep records of our communication with you.
- To comply with legal obligations and protect our rights.
We do not sell or rent your personal information.
05Consent and legal basis
We process your personal information on the basis of your consent, which you give when you submit a form or contact us, and for legitimate uses permitted by law, such as responding to a request you started.
You can withdraw your consent at any time by writing to us (see section 13). Withdrawing consent does not affect processing done before you withdrew it.
07Storage and security
We use reasonable technical and organisational measures to protect your information, including access controls, secure (HTTPS) connections and limited staff access. Only authorised Plive staff who need the information to do their work can access it.
No method of transmission or storage is completely secure. If a personal data breach affects you, we will inform you and the authorities as required by law.
08How long we keep it
We keep enquiry and lead information for up to 24 months after our last contact with you, unless you become a customer (in which case your contract applies), the law requires us to keep it longer, or you ask us to delete it sooner.
09Your rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- get a summary of the personal information we hold about you and how we use it;
- ask us to correct, complete or update it;
- ask us to delete it;
- withdraw your consent and stop receiving messages from us;
- raise a grievance with us, and if not resolved, with the Data Protection Board of India;
- nominate another person to exercise these rights on your behalf in case of death or incapacity.
To use any of these rights, email support@plivetech.com. We will respond within 30 days.
11Children
The Website and our enquiry forms are meant for schools, their management and staff, and other adults. We do not knowingly collect personal information from children through them. If you believe a child has sent us personal information, please contact us and we will delete it.
12Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. Important changes will be highlighted on this page.
13Contact and grievance officer
For questions, requests or complaints about this Privacy Policy or your personal information, contact our Grievance Officer:
See also our Terms & Conditions.